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پاورپوینت در مورد Quality A look at history
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نوع فایل : powerpoint (..ppt) ( قابل ويرايش و آماده پرينت )
تعداد اسلاید : 16 اسلاید
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Quality-A look at history
-Quality is need of customer.
-Scrap and rework cost high, increasing price, lost of market share.
-Quality is not a technical, but is a business issue.
-Quality control, Q. planning, Continuous Q. improvement, Defect prevention, SPC, Reliability Eng., Q. cost analysis, Zero defects, TQ control, Q. circles, Q. audit, QA, QFD,
Juran stresses on the importance of managerial, statistical, and technological concept of quality (quality planning, Q. control, Q. improvement).
Deming focused on a broad view of quality (14 points).
Feigenbaum emphasizes on the concept of TQM.
Crosby defines quality as “conformance to requirement” and zero defect.
Ishikawa showed how to integrate many tools of Q. improvement.
1-Competition, in the past high quality meant higher price. Today, with lower price.
2-The customer focused organization. It views quality as customer satisfaction and loyalty rather than conformance to specifications.
3-Higher levels of customer expectation. Lower variability around a target value on a product.
4-Performance improvement. Business excellence.
5-Changes in organization forms. Fewer layers of management.
The changing business conditions
6-Changing workforce. Higher level of education, downsizing, …
7-Information revolution. The key operating parameters are now labor, material, equipment, capital and information.
8-Electronic commerce. Internet for many activities.
9-Role of a “quality department” .